Refund policy

Returns and refunds

We want your Contour House order to arrive in excellent condition.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item, packaging, and visible damage. If approved, the resolution may include replacement, replacement parts, or a refund. Keep the item and packaging while the claim is reviewed, and do not return anything before receiving instructions.

Small household goods

For eligible non-furniture products, contact us within 30 days of delivery to request a return. Items must be unused, in their original condition, and in the original packaging. Return authorization is required. Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping. The return address will be provided with the authorization; do not send a return to the address on the original package without instructions.

Furniture

Because furniture is fulfilled specifically for each order, we do not accept furniture returns or exchanges for change of mind, buyer's remorse, ordering the wrong size, or personal preference. Review dimensions, finish, and product details before ordering.

Cancellations

Contact us as soon as possible to request cancellation. Cancellation cannot be guaranteed after processing or fulfillment begins.

Refund timing

Approved refunds are issued to the original payment method after the returned item or claim is reviewed. Please allow up to 10 business days after approval for Contour House to process the refund; banks and card providers may require additional time.

Contact

For an order, return, damage claim, cancellation, or refund question, contact Contour House through our Contact page.